Orders

DotwebApps orders record purchases made through your DotwebApps account. When reviewing an order, use the account associated with the original purchase.

What an order may contain #

Depending on what was purchased, an order may include one or more of the following:

• DotwebApps software products
• DotwebApps memberships
• optional professional services or add-ons

These items can appear in the same customer account or purchase record, but they remain separate in purpose and entitlement.

Memberships and software licenses are separate #

Purchasing a membership does not automatically grant a software license for every DotwebApps product.

Software-license rights depend on the specific license purchased for that software product. Membership benefits, including any applicable member discount, are separate from the software license itself.

Professional services may be priced separately #

Professional services and add-ons are separate from the software product price and may appear as separate items in an order.

Examples can include installation, branding, deployment, configuration, migration, customization, or other professional services. Any applicable software member discount does not automatically reduce separately selected service prices unless explicitly stated otherwise.

If an order appears missing or incorrect #

First confirm that you are signed in to the correct DotwebApps account associated with the purchase.

If the order still appears missing or incorrect, contact DotwebApps support and provide the relevant order information needed to identify the purchase and issue.

Never provide your password, payment-card credentials, private keys, API secrets, or other sensitive authentication information in a support request.