Invoices

Invoice or order documentation relates to the DotwebApps purchase associated with your customer account.

Use the account connected to the purchase #

When looking for purchase documentation, make sure you are using the DotwebApps account associated with the relevant order.

Purchase documentation may identify the items included in that order, such as:

• software products
• DotwebApps memberships
• professional services or add-ons

The exact items shown depend on what was purchased.

Software, memberships, and services are separate items #

A single purchase can include different types of products or services. Software, memberships, and professional services may therefore be shown as separate line items where applicable.

This distinction is important because membership benefits, software-license rights, and professional-service charges are separate from one another. Software-license rights continue to be determined by the license purchased for the individual software product.

If you need help with purchase documentation #

If you cannot locate the purchase documentation you need, or you need help understanding which items are associated with an order, first confirm that you are signed in to the correct DotwebApps account.

If you still need assistance, contact DotwebApps support with the relevant order information so the purchase can be identified.

Do not send passwords, payment-card credentials, private keys, API secrets, or other sensitive authentication information in a support request.